Medical e-consultations without leaving your home

Stay at home! If you have Allianz Healthcare group insurance, benefit from a consultation with a doctor via the Internet or by phone.
You can choose between: online chat, video consultation or phone call. 

Medical consultations without leaving your home 

We all can and should take actions that help reduce the risk of spreading COVID-19 caused by the coronavirus. 

If you have Allianz Healthcare insurance, you can choose between:  

The helpline operates 24/7
You can have an e-consultation any day from 8.00 AM to 10.00 PM
On the agreed date, wait for the doctor to contact you

Telemedicine, i.e. e-consultations under the Allianz Healthcare insurance  

  • safety – you can seek medical advice, get an e-prescription and sick leave without having to leave your home and risking exposure to infected people
  • ease – you can consult a doctor by phone or chat. You only need to have a phone or, in case of a chat, video chat – an Internet connection
  • time savings – you don’t have to commute to the facility

During an e-consultation you can:

  • receive a referral for laboratory or diagnostic tests (ECG, ultrasound, heart echo, except for medical imaging X-ray, CT, NMR and endoscopy),
  • discuss laboratory or diagnostic results with the doctor,
  • receive or repeat e-prescriptions for medications taken regularly (before the consultation prepare medical documentation confirming that you take such medication),
  • get immediate help in situations that do not require a visit to a medical facility, e.g. when you want to consult an internist about disturbing symptoms or the dosage of medicines for a child with a paediatrician,
  • get electronic sick note – the decision to issue such a note is always made by the doctor

According to the announcement of the Chief Sanitary Inspectorate

in case:

  • you observe symptoms such as fever, coughing, shortness of breath and breathing problems – report directly to the infectious diseases ward or observation and infection ward for further medical treatment;
  • you do not observe any symptoms, but you are worried about your health – for the next 14 days, monitor your health, i.e. measure your body temperature every day and monitor development of flu-like symptoms (malaise, muscle pains, coughing). If you notice any symptoms during the observation period, go to an infectious diseases hospital.

Under no circumstances should you go to the hospital A&E ward or to a medical facility – they are not able to help people who are infected, and this also endangers others.

In case of symptoms, you can call 800 190 590 (NFZ patient information helpline), where you can get all the information you need and find out how and where you can get help.

You can follow current information about the coranavirus on the website:

This material is for informational purposes only, it is intended to provide a general outline of the nature and scope of the aforementioned insurance and does not constitute an offer within the definition of Article 66 § 1 of the Civil Code. The detailed scope and terms and conditions of the above mentioned insurance are regulated by the general terms and conditions of insurance with attachments (available in the Documents for Insurance tab), in which you will find provisions concerning, among others, premiums, scope of insurance, limitations and exclusions of liability of TU Allianz Życie Polska S.A.  and the conditions of payouts and rules for calculating insurance benefits.